Online Casinos Must Offer More Honest Advice

Trust is one of the most important criteria for making decisions when meeting individuals for the very first time. Think about it. If you’re looking to purchase an apartment, purchase the best computer for you, or choose where you will host your dinner date for a special event What would you do? You seek out someone’s opinions. When it comes to house you’ll have to ask a variety of people from a variety of agents, realtors to family members and friends. Of course, you’re right to. It’s a huge expense. It will also impact your overall experience. If you choose the wrong home, you’ll be reminded each when you step through the doorway.

 

What about more personal moments like dinner with your spouse? Don’t follow the right advice and then choose the wrong kind of restaurant for a birthday celebration or anniversary and you’ll be wasting time and spent your money. There’s no romantic ending to the night for you.

 

Casino Genie, independent online casino aggregator, just 메이저사이트 released an investigation that yielded unexpected results. The conclusion is that casinos online have lost thousands of customers each day.

 

Jon Hingston, Customer Satisfaction Manager at Casino Genie, says, “Our survey of 2,500 online gamblers from over 100 online casinos shows that players want a more personal service. And one the key criteria of that personalized service is trust. Players want honesty and integrity. Sure this will cost the casinos more to manage but the upside will out weigh those costs. The survey figures show that players stay with a casino 5 times longer when customer service meets their expectation. So given this information what we now need to understand is how we can help casinos deliver this and fun experience too. “.

 

Why is trust important so significantly. These are the hardened gamblers who simply want to win cash, right? No. Hingston inform us that, “The bulk of players are new to gambling. And there is huge community of people who are put off by the complexity of the games, the language that we use is confusing and they feel out of their depth. If online casinos want to win advocates for life they need to be ‘your friend’. Behave like the friend at school who taught you the rules of baseball or English cricket without laughing at you. Then you can both enjoy the game more.”

 

Of the 2,500 casino online players Casino Genie surveyed just over 1,400 had played under 12 months. Only 24% of them were loyal to a single casino. More than 62% of them played in four or more casinos.

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